DukaApp Terms & Conditions

Last Updated: June 2026

Please read these Terms & Conditions carefully before creating an account or using DukaApp. By registering, accessing, or using the platform, you agree to be bound by these terms.

1. Account Registration

• You agree to provide accurate, complete, and up-to-date business and personal information during registration.
• You are responsible for maintaining the confidentiality of your account credentials, including your username and password.
• You are responsible for all activities conducted through your account.
• DukaApp reserves the right to suspend or terminate accounts containing false, misleading, or unauthorized information.

2. Business Records & Data

• DukaApp provides tools for managing sales, inventory, purchases, expenses, customers, suppliers, and business operations.
• You are solely responsible for the accuracy and completeness of all data entered into the system.
• Reports, receipts, and financial summaries generated by the platform are based on the information you provide.
• Users should verify business records before making accounting, tax, legal, or financial decisions.

3. Staff & User Access

• Account owners and managers are responsible for assigning appropriate permissions to employees, attendants, and other users.
• Actions performed by authorized staff members are considered actions performed on behalf of the business.
• DukaApp is not responsible for losses resulting from incorrect permission assignments, unauthorized sharing of credentials, or staff misuse.

4. Subscription & Payments

• Certain features and modules may require an active subscription plan.
• Subscription fees are payable according to the selected package and billing period.
• Failure to renew a subscription may result in restricted access to some features or temporary suspension of services.
• Unless otherwise stated, subscription payments are non-refundable after activation.

5. Acceptable Use

You agree not to:

• Use the platform for unlawful, fraudulent, or misleading activities.
• Attempt to gain unauthorized access to any system, account, or data.
• Interfere with the security, performance, or availability of the platform.
• Upload malicious software, viruses, or harmful content.
• Use the platform in any manner that violates applicable laws or regulations.

6. Data Ownership & Privacy

• You retain ownership of the business data you enter into DukaApp.
• DukaApp may store, process, and back up your data solely for the purpose of providing and improving the service.
• We implement reasonable security measures to protect user information; however, no system can guarantee absolute security.
• Users are encouraged to maintain their own copies of critical business records where necessary.

7. Service Availability

• DukaApp strives to provide reliable and uninterrupted service.
• Maintenance, upgrades, technical issues, internet failures, or events beyond our control may occasionally affect service availability.
• We do not guarantee uninterrupted access to the platform at all times.

8. Updates & Modifications

• DukaApp may introduce new features, modify existing functionality, or discontinue certain services at its discretion.
• These Terms & Conditions may be updated periodically.
• Continued use of the platform after updates constitutes acceptance of the revised terms.

9. Limitation of Liability

• DukaApp shall not be liable for any indirect, incidental, consequential, or business losses arising from the use of the platform.
• We are not responsible for losses resulting from inaccurate data entry, user errors, unauthorized account access, hardware failures, internet interruptions, or third-party services.
• Users remain responsible for their business decisions, tax obligations, and regulatory compliance.

10. Account Suspension & Termination

• DukaApp reserves the right to suspend or terminate accounts that violate these Terms & Conditions.
• Users may stop using the service at any time.
• Upon termination, access to certain services and stored data may be limited or removed in accordance with our data retention policies.

11. Governing Law

• These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Republic of Tanzania.
• Any disputes arising from the use of DukaApp shall be resolved through applicable legal procedures within Tanzania.

12. Contact Information

For questions, support, or concerns regarding these Terms & Conditions, please contact:

DukaApp Support
Email: support@dukaapp.co.tz
Phone: +255 755 644 282